Regional Finance Business Partner (Customer Service), Niederuzwil

This is where you'll excel

Responsibilities

Strategic Partnering : Collaborate with CFO, CS Sales and Operations leaders to align customer service strategies with overall business goals.

Financial Stewardship : Prepare and interpret financial reports, providing actionable insights that guide decision-making and resource allocation.

Performance Management : Monitor Service KPIs including turnover, margin and coverage difference, proactively identifying risks and opportunities to improve service delivery.

Cross-Functional Collaboration : Partner with regional and global teams to address service coverage gaps and implement solutions that strengthen customer satisfaction.

Data-Driven Insights : Use analytics and market intelligence to recommend process improvements and innovative approaches that enhance efficiency and competitiveness.

Continuous Improvement : Lead initiatives that optimize the Lead-to-Cash process, ensuring seamless integration between finance and customer service.

Influence&Communication : Present clear, concise updates to stakeholders, influencing decisions with evidence-based recommendations.

Market Awareness : Stay ahead of industry trends and emerging technologies, advising leadership on opportunities to evolve customer service capabilities.

Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Minimum 5 years' experience in financial analysis, reporting, and data interpretation.

Strong proficiency in Microsoft Excel, PowerPoint, SAP S/4 Hana and data visualization tools (SAP Analytics).

Experience in partnering with cross-functional teams to drive business outcomes.

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