Key Account Manager Green Coffee, Zug

Key Account Manager– Green Coffee (f/m/d)

Position based in Zug, Neumann Kaffee Gruppe (NKG)– a globally active green coffee service group with more than 3,300 employees in 28 countries. Responsibilities

Act as the primary interface between origin teams, international key customers, and internal functions. Manage and develop long‑term relationships with strategically important global customers. Translate customer requirements into clear internal briefs and coordinate execution across:

Trading and Sourcing– connecting vertically integrated supply chains between NKG exporters and clients. Logistics and Supply Chain / Business Execution. Quality, Food Safety, Sustainability, and Compliance. Risk Management and Finance.

Identify business opportunities for the origin companies/profit centers. Monitor customer satisfaction and proactively resolve issues. Analyze market trends, competitor activities, and customer needs. Prepare and conduct customer meetings, presentations, and contract negotiations. Coordinate volumes, qualities, origins, timelines, and specifications from origin to customer, ensuring reliable delivery, transparency, and consistency throughout the entire order lifecycle.Proactively identify risks, bottlenecks, and dependencies and drive solutions with stakeholders. Support contract execution, pricing logic, and change management throughout the season. Prepare customer‑related analyses, performance reviews, and decision documents for management. Continuously improve cross‑functional collaboration and process efficiency.Qualifications

5‑7 years of experience in key account management, sales, trading, or supply chain roles within the coffee or agricultural commodities sector. Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. Strong understanding of the green coffee value chain, ideally including origin exposure.Proven ability to manage complex stakeholder environments across functions and geographies. High customer orientation with a structured, solution‑driven working style. Strong communication and coordination skills, able to align diverse interests. Cooperative, sociable, convincing, driving&adaptable character. Analytical mindset and confidence in working with volumes, contracts, and operational data. Ability to build trust with executive‑level stakeholders. Experience working in international or cross‑functional teams. Fluent in English; additional languages (e.g., Spanish, Portuguese, German) are an advantage.Willingness to travel internationally as required. Contact

First point of contact: Anke Klus. Please reach out to begin your application process.

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