Account Manager (80%-100%), Zug

Overview Welcome to

Xelon

– where technology meets innovation and customer centricity. We are expanding and seeking a customer‑focused and tech‑savvy

Account Manager

to join our team. You will be the key link between our customers and our technical teams, ensuring long‑term partnerships and outstanding customer satisfaction.

At

Xelon , we deliver secure, scalable, and automated Swiss cloud infrastructure for the next generation of digital services. From

IaaS

to

SaaS , our platform powers workloads in regulated industries like technology, finance, insurance, and public services. Our solutions–

Xelon Cloud ,

Xelon Secure+

and

Xelon HQ

– combine reliability, automation, sovereignty, and simplicity in one ecosystem. We are on a mission to become the

#1 Swiss Cloud Enabler , and we are growing a team of people who want to shape the future of cloud infrastructure and software operations.

Responsibilities

Acquire new customers through outbound and inbound sales activities in collaboration with the Business Development Representative and the marketing team.

Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs).

Serve as the primary point of contact for customer inquiries and requests.

Build strong, long‑term relationships with key stakeholders on the customer side.

Identify upselling and cross‑selling opportunities to maximize customer lifetime value.

Own the sales cycle for new customers, from first contact to closing and onboarding.

Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions.

Support the first phase of onboarding of new customers.

Monitor account performance and provide regular reporting and insights.

Proactively identify risks and resolve issues to maintain high customer satisfaction.

Requirements Must‑haves

Relevant work experience:

At least five years in a technology company (excluding training, apprenticeship or internship). At least two years in account management, sales, business development, or customer success in a technology company focusing on IT infrastructure (ideally mid‑market).

Technical affinity and know‑how:

Solid understanding of IT infrastructure and the cloud. Familiar with IaaS, PaaS, SaaS, public and private cloud, VMs, containers, and related topics.

Drive&Ownership:

Self‑starter who takes responsibility and persistently works toward results.

Matching education:

Bachelor’s degree (or comparable) in Information Systems, Business, Marketing, or a related field.

German&English (Swiss context):

Fluent in both German and English, with confident written and spoken communication. Ability to follow Swiss German conversations.

Customer Focus:

Keeps the customer's interests in sight and goes the extra mile for customers.

Collaborative Team Player:

Thrives in cross‑functional environments with internal and external stakeholders.

CRM Pro:

Experience with CRM systems (e.g., Salesforce, HubSpot).

Results‑oriented mindset:

Proven track record of meeting or exceeding sales targets.

Nice‑to‑haves

Entrepreneurial Spirit:

Self‑motivated, initiative‑driven, and committed to continuous improvement.

Swiss German and other languages:

Additional languages are a plus; Swiss German is an asset.

HubSpot:

Hands‑on experience and/or certification is valuable.

AI mindset:

Curiosity towards AI‑supported workflows and willingness to leverage AI to improve efficiency.

Process awareness:

Willingness to contribute ideas to optimize sales and marketing processes.

Benefits

Rewarding compensation:

Competitive salary with performance‑based incentives tied to growth and sales success.

Creative freedom:

Opportunity to contribute to the growth of an up‑and‑coming tech scale‑up.

Flexible working hours&remote options:

Work when and where you are most productive.

Innovative environment:

Tech scale‑up with a strong existing customer base and modern tools.

Young, dynamic team:

Collaborative culture with shared goals and celebrations of success.

Join our mission Do you feel like you are the person to complete our team? Are you ready for a new challenge? Then apply now!

We look forward to hearing from you.

The Xelon Team

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