Reservation agent, Zermatt

Bahnhofstrasse 5 3920 Zermatt careers-zermatt@ Introduction Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality. In the world-famous resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S) , the trendy new Schweizerhof (4*S) , and the historic Monte Rosa (4*). For our central reservations office , we are looking for a motivated Reservation Agent (m/f) to join us on a permanent contract, starting immediately! TLNT1_CH Your main tasks Receive and process booking requests via phone, email, online platforms, or in-person. Confirm availability, room types, and special requests. Enter reservations accurately into the hotel management system. Respond promptly and courteously to inquiries about rates, facilities, and services. Provide personalized recommendations to enhance the guest experience. Follow up with guests before arrival to confirm bookings or special requirements. Offer room upgrades, packages, and additional services (spa, dining, transportation) to maximize revenue. Suggest special promotions or loyalty programs tailored to the guest. Communicate guest preferences and special requests to housekeeping, concierge, and F B teams. Collaborate with front desk and sales teams to ensure smooth check-in/check-out processes. Address and resolve booking issues, discrepancies, or complaints. Correspondence in German, English, and French Maintaining and updating guest profiles Your profile Professional experience in a similar establishment in Switzerland and/or abroad Good verbal and written communication skills in German, English, and French Team spirit, flexibility, resilience, and a strong sense of responsibility Ability to stay organized and efficient even in busy or stressful situations Benefits Central staff accommodation located in the heart of Zermatt and Täsch Attractive employee, family friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels) Access to a staff fitness room and a wide range of sports activities in Zermatt Use of the pool area during designated employee swim times Participation in our development program, which offers access to various training courses (for example, with the company Ritzy) Discounts on seasonal or annual ski lift passes with the Zermatt resident card For employees who are unable or prefer not to work both winter and summer seasons in Zermatt, we provide support — in collaboration with our partner hotels — to find a complementary position