ASSISTANT STORE MANAGER, Leukerbad

Role Overview

Profile: The role of the Brunello Cucinelli Assistant Store Manager is fundamental in providing support to the Store Manager. Responsibilities include helping run the Boutique, being a guide to the in‑store team and acting as a reference point for customers. Responsibilities

Lead the team by example and ensure the proper management of the store. Cultivate relationships with customers through an active and continuous presence on the shop floor, delivering a unique service that aligns with the brand philosophy, corporate image and communication/CRM guidelines. Communicate clearly, correctly and courteously in the mother tongue and other foreign languages, actively listening and paying attention to establish mutual trust with clients and colleagues.Guide sales operations and make sure that customer service and the selling ceremony comply with company guidelines, aiming to provide each customer with a special experience. Collaborate with the Store Manager to set specific, actionable goals based on established KPIs, promoting the achievement of assigned targets derived from store targets and set‑up goals.Support the Store Manager in organising events and trunk shows to introduce new customers to the Brunello Cucinelli world, increase loyalty and propose new CRM actions. Ensure that high standards are maintained through the correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays in windows or in‑store on a regular basis.Enrich the boutique’s presence by interpreting the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and for self‑development. Guide the team in maximizing sales and performance, reporting any missed opportunities to management to allow corrective actions.Provide feedback to the team, ensuring continuous improvement and that each member receives ongoing guidance. Safeguard and promote respect and collaboration among colleagues, mediating any quarrels that may arise with group coaching or one‑to‑one meetings. Cooperate with the stock department, providing support during inventories.Ensure that retail operation procedures and HQ guidelines are respected. Maintain direct contact with headquarters. Use the main IT applications and systems, constantly updating any new tools made available by the company (e.g., Xstore management system and Salesforce CRM). Qualifications

Minimum 6 years of experience in retail, with at least 2 years in managerial roles at a luxury retail brand. Solid understanding of the product and deep knowledge of the fashion industry and luxury sector. Excellent organisational skills, meticulous attention to detail and ability to work in a team environment.High flexibility, strong people‑management skills and the ability to lead a team in a fast‑paced environment. Fluency in English and German is required; knowledge of another language will be considered a plus.

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