Senior Key Account Manager Travel Retail EMEA&Americas, Plan-les-Ouates

Travel Retail is one of the key strategic channels for L’Occitane Group. In order to accelerate the business development in

Travel Retail Europe , we are looking for a highly motivated

Senior Key Account Manager

to build stronger capabilities and expertise to define and implement an ambitious and innovative strategy around joint business planning with key accounts.

The position is

based in Geneva

and reports to the

General Manager Travel Retail TR EMEA&Americas .

MAIN RESPONSIBILITIES 1– COMMERCIAL AND OPERATIONAL MANAGEMENT

Define and implement a Key Account Strategy focused on sales development, profitability and retail excellence

Accountable for the sales and profitability growth (P&L optimization) by building and delivering budget forecasts in line with the Group’s financial agenda&KPIs (SI, SO, investments, OP)

Develop relationships and alliances with Key Accounts through strong collaborative planning and identifying opportunities for long term sustainable growth

Negotiate commercial agreements (Terms&Conditions, pricing, indirect costs…), ensuring image and space requirements, merchandising and marketing plans

Propose and execute strategic plans that would maximize business opportunities, growth, and profitability (HR structure, commercial conditions, distribution&clients’ assessment, assortment, marketing plans, pricing, CAPEX plan)

Validate marketing plans and ensure that application is in line with brand guidelines

Enforce a retail excellence mindset (best execution at point of sale : brand visibility, assortment, CAPEX, Beauty Hosts etc…) specifically within a defined Top Door strategy

2– REPORTING AND ANALYZING

Monitor Sell-In (orders): follow up on expected monthly phasing, ensure commercial / marketing priorities (innovations, marketing…)

Provide Sell-Out analysis ensuring PowerBI tool is updated regularly, compare to Retailer/Market trends, monitor competition and recommend action plans for growth

Top Door strategy follow up and information sharing

Monthly and quarterly reports including Sell-Out and Sell-In analysis for top management

3– TEAM MANAGEMENT

Management, coaching and motivation of a direct team comprised of one Commercial Executive, two Retail Managers and over twenty Beauty Advisors across the region

Collaborate and coordinate projects across Operational and Global Marketing, Concept, Training, Finance and Customer Services

4– OTHERS

Trade Events: manage all industry-related events, trainings, seminars in the region

HOW YOU CAN FIT

10 years or more experience including international experience

An understanding and strong appreciation of the Travel Retail and Beauty Industry

Fluent in English, French language would be a significant advantage. Other language skills are always welcome

Excellent interpersonal, communication and leadership skills

Proven and demonstrable negotiation skills and influencing skills

Highly commercial with a deep understanding of premium brands

A retail mindset with meticulous attention to detail

Ability to coach, mentor and motivate with experience of people management

Showing sense of initiative, being hands-on with an entrepreneurial spirit and organization effectiveness

Appetite for change&challenges, and at ease in an international environment with remote&multicultural teams

An ability to deal with ambiguity within a fluid and collaborative organisation

WHAT WE OFFER

Working for a unique company, strongly committed towards the planet and the people (B Corp certification)

Working with passionate colleagues coming from all over the world

A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment&move fast

Internal mobility opportunities

Monthly allocation&discount for store products

Attractive Social Insurance coverage

5 weeks annual leave&3 extra days offered as public holidays

Flexible and Hybrid Work environment

Attractive Parental Leave Policy

PERMANENT CONTRACT

STARTING DATE : ASAP

TRAVEL REQUIREMENTS : up to 40%

RESIDENCE IN SWITZERLAND IS REQUIRED ONCE YOU START THE ROLE

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