Client Advisor - Zürich Poststraße, Zürich (Kreis 11)

Position Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Job Responsibilities YOUR MISSION

Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first‑class consultations.

With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.

The connection to our customers doesn't end when they leave the store - as an after‑sales professional, you'll continue to be a professional point of contact for all after‑sales topics.

A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first‑class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile Your Experience And Skills

We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.

For advising our international customers, you speak fluent German and English, ideally you have additional language skills.

The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers.

Additional Information OUR OFFER

A competitive salary based on your experience with additional company profit‑sharing scheme.

Employee discount on RIMOWA products and access to LVMH private sales as well as regular LVMH Family&Friends offers.

Your own RIMOWA Essential Ambassador suitcase (gifted after 6 months on an indefinite contract).

Company seniority programme with diverse benefits.

Regular product and sales trainings to continuously expand your know‑how in the luxury segment.

Exciting projects and individual career development opportunities.

An international and exciting environment within the LVMH Group.

YOUR FUTURE At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future. #RIMOWAPlaceToGrow.

What are you waiting for? Apply today to join our unique crew. It's quick, convenient, and simple– please let us know your salary requirements and earliest start date in your application.

Additional Information For Internal Candidate Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

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