Assistant Training Manager, Zürich (Kreis 11)

We are looking for an Assistant Training Manager who will be responsible for leading a group of learning specialists and will be responsible for the quality training delivery of the team they will lead, ensuring that standard training practices are implemented, and Operation’s needs are addressed. Being in a leadership position, the Assistant Training Manager will also manage the learning specialists' performance through performance monitoring, coaching and feedback, and supporting their professional developmental needs. The successful candidate must have exceptionalrelationship management skills, strong leadership abilities, and the ability to apply the L&D principles and best practices.

Key Responsibilities

Lead a team of learning&development specialists from different locations

Manage training demands and intake to allocate needed resources

Guide team members to develop and implement training plans

Collaborate effectively with global stakeholders and subject matter experts to deliver quality training programs

Conduct training needs analyses and analyze learning that will lead to meaningful insights

Investigate learning gaps and recommend action plans to leadership

Identify potential risks to learning quality and leverage insights to develop mitigations

Active participation in business projects to ensure learning outcomes are understood for the training audience

Set clear performance expectations; prepare effective performance plans and reward people for good performance; step forward to address difficult issues

Provide team members with monthly performance feedback on service, quality and productivity

Assess strengths and development needs of team members; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each team member has an active development plan

Assist team members with complex and escalated cases

Job Requirements

Must have at least one year tenure in their current position

At least 3 years extensive experience in learning and development field

Proven record of solid performance and being a high performer

Well-versed in current and evolving adult learning best practices, strategies and methodologies.

Ability to identify root cause of issues and takes the necessary steps to solve larger problems

Ability to quantitively define and measure learning outcomes to track the effectiveness of learning deliverables

Leadership experience and deep understanding of GWAM Retirement Operations are advantage

Decision Authorities

Full resource management responsibility

Decision making for hiring, terminating, training/developing and compensation changes for the team

Make timely and sound decisions that consider financial integrity and customer satisfaction

Prioritize work deliverables and align internal resources to meet project timelines

Review / Approve training requests

When you join our team

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Working Arrangement Hybrid

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