Senior Incident Manager - Banking Production Lead, Zürich (Kreis 11)

We are looking for an experienced

Senior Incident Manager

to join a global banking technology environment and take ownership of major incident coordination, production oversight, and operational stability across the bank.

Responsibilities

Act as the central point of contact for production health across technology streams

Proactively monitor environments using telemetry and investigate abnormalities

Correlate cross-stream issues, incidents, and operational events

Manage and coordinate all

Severity 1–3 Major Incidents

Maintain oversight of Severity 4 incidents and escalation risks

Monitor trends in Severity 5 tickets and unstructured requests

Ensure high-quality incident communications and stakeholder updates

Analyze incident and problem management data to identify trends and reduce recurring issues

Requirements

Strong experience in

Incident Management

within enterprise or banking environments

Experience managing critical production incidents in complex infrastructures

Excellent stakeholder communication and coordination skills

Ability to work under pressure in high‑severity situations

Strong analytical and problem-solving mindset

Familiarity with ITIL processes and operational governance

Working Model

Monday–Friday:

Full office presence required

Public holiday coverage on a rotational basis

Weekend and public holiday shifts can currently be performed remotely

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