Senior Solutions Consultant, CXO (Customer Experience …, Zürich (Kreis 11)

As a Senior Solutions Consultant for CXO, you are a trusted expert and advisor internally and externally. You are credible in front of customers, deeply curious about their business, and known for turning complex challenges into compelling, outcome driven solutions. You operate at the intersection of business strategy, technology, and storytelling - and are energized by proving what is possible, not just describing it.

Our Mission We help customers understand what is possible - and prove what matters in their business context. The role is not only to explain Adobe’s capabilities, but to challenge customer thinking, create confidence early, and show how value can be realized. Our team supports account and opportunity planning, leads deep discovery and solution design, and drives toward the Holistic Win: a customer centric approach that balances business value, strategic intent, operational impact, and architecture - not just technical fit. We work in close partnership with Sales and peer Solution Consulting teams across Adobe’s solution landscape to deliver a unified, value led One Adobe experience.

What You Will Do Represent CXO in high impact customer conversations Customers expect you to deliver a vision of CXO– the orchestration of customer experiences across humans, AI agents, data, and content at enterprise scale. While great customer experience has always required aligning journeys, data, and content, AI fundamentally expands what is possible – enabling orchestration at a speed and scale previously unattainable. You help customers understand and apply this vision in practical, business relevant ways.

Lead discovery, workshops, and executive engagements You partner closely with Sales to lead discovery sessions, facilitate workshops, engage executives, and shape solution strategies that clearly connect Adobe’s innovations to the customer’s real goals.

Design and deliver compelling presentations, demonstrations and proofs of value You build and run high quality presentations and proof points that translate complex problems into clear, outcome oriented narratives, combining technical depth with strong storytelling.

Act as a thought leader and multiplier for solution quality Without formal people management responsibility, you raise the bar through example: sharing best practices, providing peer feedback, and contributing to improved narratives, demos, and enablement assets across the CXO community.

Collaborate across Adobe’s portfolio You work closely with peer Solution Consulting teams across EMEA and with Adobe’s Creation&Productivity portfolio to deliver integrated end‑to‑end solutions customers increasingly expect.

Bring field insight into deal and pipeline discussions You contribute your perspective on customer needs, risks, positioning, and market trends into opportunity reviews and pipeline conversations– helping teams prioritise effectively and execute with quality.

Engage AI‑prepared customers with a clear point of view You are comfortable working with customers who arrive already informed, opinionated and critical. You can move beyond feature explanation and help them understand what matters, what does not, where risks sit, and how Adobe can create value in their specific context.

What You Need To Succeed You are genuinely excited about where technology is going. AI, creative automation, and next generation CX platforms are not just topics you work on– they represent an optimistic vision of what becomes possible, and that energy shows in how you engage customers.

8+ years in Solution Consulting or a comparable pre‑sales role, with strong experience in enterprise SaaS and digital marketing technologies

Proven ability to design and deliver AI driven demos that connect customer challenges to measurable business outcomes

Ability to challenge constructively and set transparent expectations; you can push customers and internal teams beyond safe answers, generic value statements and feature‑led thinking while staying pragmatic, credible and commercially focused

Ability to test whether a customer opportunity is strong across business value, strategic intent, operational impact and architecture– and you are confident enough to challenge the team when one of these dimensions is weak or missing, taking ownership with a constructive, problem‑solving mindset

Strong discovery skills and executive level storytelling, from practitioner conversations through to C‑suite discussions

A track record of winning complex enterprise deals and building long‑term, trusted customer relationships

Confidence and stage presence, with experience presenting at customer, partner, or industry events

Strong sales instinct: the ability to link innovation to pipeline value, deal progression, and business impact

Highly collaborative mindset, working effectively with Sales, Product, Engineering, and Marketing to translate field insight into aligned execution

A clear point of view on technical storytelling, demos, and enablement– and the willingness to actively contribute to raising overall solution quality

Familiarity with the Central European enterprise landscape and CHEE customer expectations

Fluent in English and French/German, comfortable engaging across audiences from technical experts to senior executives

Equal Employment Opportunity Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

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