Store Manager (Zentralschweiz), Zürich (Kreis 11)

Store Manager Key Responsibilities

Virtue-Based Leadership:

Effectively lead your team members in alignment with company virtues and operational principles.

Recruitment:

Responsible for the recruitment, pre‑boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline.

Employee Engagement:

Develop and motivate your team through development plans and feedback, in‑store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score.

Guest Experience:

Ensure a guest‑first approach, building strong guest relations through your local community in accordance with our brand behavior principles and hereby increase overall guest loyalty.

Operational Requirements:

Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained.

Shift Planning and Structures:

Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off‑boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements.

Stock Handling:

Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target.

Performance Management:

Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.

Key Performance Indicators

Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4‑wall compliance.

Employee Engagement: Employee engagement score, employee turnover, and quick quits.

Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.

Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4‑wall EBITDA.

Key Qualifications

Degree/Diploma in Swiss Hospitality Management is required.

Minimum 2 years of experience in a similar leadership role.

Experience in being a part of a team of +10 employees.

Excellent interpersonal skills.

Motivated to become a people‑centric leader.

Benefits

Great Company Culture:

Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.

Leadership&Educational Programs:

Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.

Travel&Development Opportunities:

Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community.

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