STORE MANAGER, Zürich (Kreis 11)

For our store in Massimo Dutti Zürich Bahnhofstrasse, we are looking for a Store Manager who can lead the business with strong leadership, commercial drive, and operational excellence.

As a true local entrepreneur and brand ambassador, you will be responsible for consolidating, developing, and elevating the store’s performance. You will strengthen team engagement, enhance the customer experience, and ensure sustainable growth in line with our brand standards.

This role is key to reinforcing our presence in the region and driving the next stage of performance and ambition for the store.

Key Responsibilities Leadership&Team Management

Lead, inspire, and develop a high-performing and engaged team

Foster a culture based on collaboration, inclusion, accountability, and excellence

Set clear objectives and closely monitor individual and team performance

Identify, coach, and develop internal talent

Ensure strong succession planning and team stability

Commercial Performance

Implement local action plans adapted to the Lugano market

Analyze performance data and proactively adjust commercial strategies

Ensure optimal stock management and product flow

Continuously seek opportunities to grow turnover and profitability

Customer Experience&Brand Image

Position the store as a reference in the Lugano area

Guarantee a premium and consistent customer experience aligned with brand identity

Oversee and optimize Visual Merchandising in full alignment with corporate standards

Ensure excellence in product presentation, windows, and in-store layout

Act as a true brand ambassador within the local community

Operational Excellence

Supervise all store operations in compliance with Swiss regulations

Ensure strict cost control and efficient budget management

Maintain high standards in procedures, safety, and compliance

Drive operational efficiency and continuous improvement

Profile

Minimum 3–5 years of retail management experience

Strong commercial mindset with solid understanding of Visual Merchandising

Inspiring and hands‑on leader with a strong sense of ownership

Results‑driven with strong analytical and organizational skills

German is mandatory (fluent level required)

Professional level of English is required

#J-18808-Ljbffr