Robot Technical Support Engineer (Field Service Engineer), Zürich (Kreis 11)

Sudo AI is building the platform for developers to create the next generation of intelligent robotic applications— systems that will transform industries and everyday life. We develop foundation models for robot manipulation, trained in large-scale simulated environments where robots gain experience across millions of scenarios before deployment. By bridging simulation and the real world, we enable a faster, more scalable approach to building and deploying robot intelligence across factories, warehouses, and beyond.Role Description

We are seeking a hands‑on and technically capable Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform. This role requires strong mechanical/electrical troubleshooting skills, hardware repair capabilities, and basic Linux/system deployment experience. You will work closely with R&D and customers to ensure robots operate reliably in real‑world environments. Responsibilities

Hardware Maintenance&Repair

Perform on‑site installation, commissioning, maintenance, and troubleshooting of robotic systems Diagnose and replace hardware components including: Mechanical/structural assemblies, motors, encoders, and actuatorsSensors, cameras, LiDAR, and related peripherals, wiring harnesses, power systems, control boards, and industrial PCsSystem Deployment&Software Update Support

Assist R&D teams in deploying robot software/system updates Execute system maintenance and deployment tasks in Linux environments, including: Software/package installation and updates Script execution and configuration changes Service management and restart Log collection and basic troubleshooting Network and connectivity setupField Support&Customer Success

Support robot deployment, testing, and acceptance at customer sites Respond to field issues and drive root‑cause analysis with engineering teams Document troubleshooting procedures, issue reports, and maintenance records Cross‑Functional Collaboration

Work closely with R&D, QA, and Product teams to provide field feedback Help improve service manuals, SOPs, and troubleshooting documentation Support hardware validation and failure analysis for new product iterations Qualifications

1. Associate’s/Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics, or related field 2. 2+ years of experience in robotics, automation equipment, industrial machinery, or field service engineering 3. Strong hands‑on mechanical and electrical troubleshooting ability4. Able to independently perform: Electrical component replacement and wiring Hardware fault diagnosis and repair 5. Familiar with Linux command-line operations, able to perform: SSH remote access File/directory management Shell script execution Software/package installation and updates Service management (systemctl / Docker preferred)Network configuration and log inspection Preferred Qualifications

1. Experience with ROS / ROS2 2. Experience supporting mobile robots / AMRs / AGVs / service robots 3. Previous experience in robotics field deployment / technical support / FAE roles Why Join Us

Gain exposure to full‑stack robotics systems: mobility, manipulation, sensing, control, and software Collaborate directly with world‑class robotics R&D teams Play a key role in bringing advanced robotics into real‑world applications

#J-18808-Ljbffr