Senior Reverse Logistics Technician, Saint-Blaise

Overview Senior Reverse Logistics Coordinator&Technician to strengthen the team and support the full management of customer returns, repair activities, and continuous improvement of reverse logistics processes.

Responsibilities

Test and repair defective equipment returned by customers

Perform fault verification and failure analysis within local technical capabilities

Carry out repair and refurbishment activities according to defined standards

Process customer and supplier returns (RMA management)

Manage loan returns and return-to-stock processes

Ensure refurbishment of materials according to refurbishment guidelines

Manage spare parts and ensure their availability

Provide internal and customer-specific reporting

Participate in FAT validation for RMA and production equipment

Provide basic technical support to production

Supplementary Tasks

Coordinate returns, processing, internal movements, and return flows in compliance with customer SLAs

Collaborate with internal departments to initiate advanced replacement requests

Work with internal and external teams (including TAC support services) to validate return requests when needed

Review open customer returns on a weekly basis and define appropriate actions

Process documentation required for returning equipment to customers

Escalate issues and unresolved problems to management

Ensure compliance with company Quality and HSE (Health, Safety&Environment) procedures

Support the manager in identifying continuous improvement opportunities

Analyze issues and implement corrective actions

Report problem resolutions to management

Support and/or perform basic maintenance of test rigs

Provide technical support to production

Assist TAC teams and customer sites when required

Prepare and provide regular reports for management

Profil recherché / Profile Required

Fluent written and spoken English

Positive attitude and strong problem-solving mindset

Ability to work in a structured and repetitive environment

Capability to manage exceptions and escalate when necessary

Excellent communication skills

Ability to prioritize tasks and meet deadlines

Accuracy, precision, and strong attention to detail

Proficiency in IT tools (Excel, Word, databases)

Knowledge of SAP or an ERP system is an advantage

Ability to work independently and take initiative

Strong interest in continuous improvement

Flexible and adaptable approach

Willingness to learn and develop new skills

Some relevant experience in an industrial or technical environment is preferred

Willingness to undergo a security check (DBS) depending on the role

Critères de réussite / Success Criteria

Timely and responsive execution of assigned tasks

Zero non-conformities during quality audits

Ability to make sound decisions based on experience and established guidelines

Comment postuler / How to Apply Please include the following documents in your application: CV, cover letter, and work certificates.

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