Retail Operation Specialist, Mendrisio

Retail Operation Specialist

The Retail Operation Specialist, reporting to the Head of Retail, will be responsible for overseeing and optimizing retail operational activities across all direct Stores and Corners. The role directly contributes to operational excellence, stock efficiency, process implementation, and commercial performance, ensuring alignment with the Company’s retail standards and business strategy.

Main Responsibilities Retail Operation&Store Support

Supervise and support daily retail operational activities across Stores and Corners

Ensure operational standards, procedures, and retail guidelines are consistently applied

Monitor and improve store operational performance through KPI analysis and reporting

Conduct regular store visits to audit operational compliance, stock management, and process execution

Support stores in problem-solving and implementation of operational action plans

Collaborate with Retail, Merchandising, Logistics, Finance, HR and Marketing departments to ensure efficient retail operations

Contribute to the continuous improvement of operational processes and tools

Draft, update, and maintain operational procedures and guidelines

Commercial&Operational Analysis

Monitor and analyze commercial and operational KPIs to improve efficiency and productivity

Support forecasting activities through Sell In/Sell Out analysis

Prepare operational and seasonal performance reports

Ensure accuracy of stock inventories through checks, audits, and analysis

Monitor overtime, staffing costs, and operational expenses

Act as a connection between local markets and HQ to catch any business opportunity

New Openings&Retail Projects

Coordinate operational activities related to new store openings

Support all involved departments by managing timelines, operational checklists, and execution plans

Ensure operational readiness of new stores before opening

Team Support

Support Store Managers on operational matters and procedures

Collaborate in training activities across all department

Foster effective communication between stores and headquarters

Professional Qualifications&Technical Skills

University degree or equivalent

At least 3 years of experience in Retail Operation

Strong knowledge of retail processes, stock management, and store operations

Fluent in Italian and English; French is a plus

Advanced knowledge of Microsoft Office, especially Excel

Experience with POS systems and Inventory Management tools (Cegid preferred)

Strong analytical and organizational skills

Problem-solving attitude and attention to detail

Ability to manage priorities and work cross-functionally

Availability to travel frequently

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