Junior Technical Writer, Mendrisio

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

Nozomi Networks is the leader of industrial cybersecurity. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.

In this role you will:

Plan and create new product-focused technical content for administrators, end-users, and internal employees by collaborating with Nozomi’s cross-functional group of subject-matter experts, including Engineering, Product, Support, and Solution Engineering teams.

Help drive strategy to develop, write, and maintain technical content, including procedures, conceptual prose, reference material, tables, and images.

Maintain and revise documents mirroring the evolution of Nozomi’s products – Vantage, CMC, and Guardian

Partner closely with subject matter experts to ensure that the product documentation is intuitive, simple to maintain, and of the highest quality.

Engage with Nozomi Support and customers to understand the Nozomi product experience. Advocate for users by providing UX and feature design input and feedback

Requirements:

Proven professional experience in technical publications as a primary contributor creating product documentation for enterprise software solutions

Familiarity with oXygen XML Author, Dita XML, and Git

Working knowledge of topic-based authoring,multi-channel publishing and responsive web content

Proven track record of delivering high-quality technical content within deadlines and with minimal editorial support

Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.

Ability to build rapport with stakeholders across Product, Engineering, Support, and Solutions Engineering teams

Exemplary communication skills (both spoken and written) and interpersonal skills that facilitate information‑gathering tasks

Fluency in written and spoken English

Ability to create consensus among differing perspectives

Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.

Nice to have

Experience in the field of OT/IoT/IT cybersecurity

Experience with issue-tracking software such as YouTrack, Jira, or similar

Bachelor’s degree, or its equivalent, in a related field such as Computer Engineering, Computer Science, English, or Literature

Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

Work-Life Balance

Unparalleled Flexible Time-Off

Need to know information Successful candidates will be subjected to background verification checks.

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