CS Specialist ( Maternity Cover), Mendrisio

For a maternity cover, we are looking for a highly motivated

CS Specialist

to join our team as Back Office&Customer Services.

In this role you will be the main point of contact for our business and suppliers, ensuring clear and effective communication. You will work closely with internal teams to resolve any issues that may arise, contributing to the satisfaction of our partners and the success of the company. You are organised, customer-oriented and with excellent language skills in English and possibly in French, German and Spanish.

Responsibilities

Management of daily request as handle complains, back office activities, data entry, document registration and management of daily operations.

Customer service and support, responding to customer requests and questions by phone, email or chat in order to proactively resolve any issues related to orders or deliveries

Monitor and update supplier information in the company’s management system

Analysis of data to create internal reports that can ensure a better understanding of the business and possible ways of improvement

Collaboration with other departments to ensure effective communication and efficient workflow

Requirements

Experience in this role

Fluent knowledge of the English language. Knowledge of a second language such as French, German and Spanish will be an added advantage.

Excellent communication and interpersonal skills.

Accuracy and attention to detail

Ability to work independently and in a team

Customer orientation and problem-solving

Solid computer skills and knowledge of office applications, especially Excel

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