Store Manager_ Etro Outlet Mendrisio

Store Manager For our Outlet in Mendrisio, we are looking for a Store Manager.

Job description As Store Manager you will lead and support all activities to achieve the store business goals by performing with high integrity in clienteling, operation, human resources management, as well as in visual merchandising. You will be a dynamic and inspiring leader who will provide customers with high quality service by meeting their needs and expectations as well as spreading the philosophy of the Brand.

Key Responsibilities

Driving and maximizing sales performances

Proposing and developing business plans

Driving the store team to exceed their KPIs

Representing the Company on the local market, identifying new opportunities to increase customer footfall, attract new Clients and build a loyal relationship with the brand

Being present on the sales floor, ensuring a proper approach and service to the Clients

Guaranteeing an excellent Client satisfaction and the highest level of Client service.

Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending

Ensuring the development, implementation and execution of company CRM initiatives to increase and retain customer loyalty

Developing a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams

Ensuring that the display attracts Clients and maximizes sales in accordance with Company guidelines

Participating in the buying session when requested and in any case providing effective product feedback based on store needs

Being responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office

Promoting a team spirit using effective communication, ensuring efficient organization and professional growth

Ensuring the team is always prepared and updated on the main information, product knowledge, local market, competitors, policies and procedures.

Being able to attract and recruit the best talents available on the market through networking and scouting.

Key Requirements

5+ years of luxury fashion sales experience preferably in a similar role or customer service setting

ability to drive and exceed individual and store results

strong organization, accuracy and detail oriented

ability to motivate people and team-focused

ability to work in a fast moving and dynamic environment

strong customer service mindset

ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Fluent in English. Another language is a plus

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