Remote Insurance Follow-Up Representative, Lucerne

Job Type Full-time

Description A Remote Insurance Follow-Up Representative will be responsible for all collection functions for hospital and physician services. This primary responsibility of this position is account resolution which includes the following duties: reviewing accounts, following up with insurance companies on claim status, gathering and submitting any missing information, rebilling, appeals, and billing out secondary electronic or paper claims to all payers as needed.

Duties/Responsibilities

Provide customer service to various healthcare contract customers

Prepare, research and collect from various contracted health insurance payers

Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials

Provide or arrange for additional information when needed

Submit corrected claims or appeals

Request appropriate adjustments, when required

Identify items that require client assistance

Gather payor trends and provides feedback

Other duties as assigned

Required Skills/Knowledge

EPIC experience preferred

Microsoft Office

Knowledge in government and non-government billing guidelines for facility/physician

Knowledge in account/claim status, resolution and appeals process

Knowledge of the UB04 and HCFA forms

Excellent customer service and time management skills

High attention to detail required

Excellent verbal, written, and electronic communication skills required

Education/Experience

High school diploma or General Education Development (GED) certificate required

One to Two years of college preferred

Minimum of three years of experience preferred

Prior medical billing and insurance collections or healthcare revenue cycle experience preferred

Benefits Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Salary Description Pay Scale - $16.00 to $26.00

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