E-commerce Operations&Finance Support, Lugano

We are looking for an E-commerce Operations&Finance Support. Main responsibilities

Managing RMA refunds and vouchers for EU/US/AM/APAC regions through different payment providers such as Adyen, PayPal Express, and Coinify

Managing and monitoring chargeback cases, including investigations and coordination with internal teams and payment providers

Weekly review of B2C returns and verification of related credit notes

Issuing credit notes for COD and bank transfer orders

Managing DOA (denial of acceptance) cases and issuing the related credit notes

Monitoring open items together with the finance team, including COD payment tracking

Preparing operational reports for couriers (UPS/DHL) and following up on shipment investigations and updates

Managing IDL requests, including advice handling and investigations related to unknown boxes

Preparing analyses and supporting documentation for finance audit purposes

Managing order cancellations in case of system errors

Supporting process improvements and operational automation activities

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