Customer Quality Specialist, Quartino

At

ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Job Title Quality Manager

Responsibilities

Support the deployment of the quality strategy for a local organisational unit, including quality culture, systems, tools, and competent teams to achieve and exceed customer expectations while ensuring sustainable operations.

Help the organisation achieve the right mix of prevention, continuous improvement, robust root‑cause analysis, quick response, and sustainable solutions to problems.

Collaborate with local functions to impact quality results, reach unit targets, and aim for world‑class performance.

Analyze customer and process issues systematically to identify root causes and initiate cases in the Practical Problem Solving (PPS) tool to track corrective activities and ensure resolution.

Present quality reports and improvement initiatives to customers, with systematic follow‑up on agreed actions.

Define containment, corrective, and preventive actions. Facilitate Level 2 Quality Circles and escalates critical cases to the line manager when necessary.

Contribute to the improvement of key quality metrics including First Pass Yield (FPY) manufacturing, Supplier PPM, Customer DPU, and overall Cost of Poor Quality (COPQ).

Working Conditions Hybrid work model. The role contributes to the Power Protection, Smart Power division in Quartino, Switzerland.

Qualifications

Bachelor's degree in Electrical Engineering or related field.

Minimum 5 years of experience in quality or an equivalent role.

Deep understanding of quality processes, problem‑solving methodologies, and continuous improvement tools.

Excellent communication and interpersonal skills with proven ability to engage stakeholders at all organisational levels.

Flexibility to work beyond standard hours and perform effectively under pressure.

Fluent in English and Italian (written and spoken).

Lean Six Sigma Green Belt certification is a plus.

Willingness to travel up to 10% of the time for customer visits and site inspections.

EEO Statement ABB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status.

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