ServiceNow Engineer, Lausanne

Job description We are looking for an experienced ServiceNow Engineer to support the configuration and evolution of the platform as part of a strategic.

Configure ITSM and ITOM capabilities.

Design and enhance service requests (catalog items, approval flows, fulfillment workflows).

Develop custom applications using App Engine.

Build and optimize workflows using Flow Designer, including orchestration of approvals and fulfillment.

Design and maintain integrations in an on premise setup (IntegrationHub Spokes, MID Server coordination, network/firewall constraints, connection&credential aliases, error handling/retries).

Ensure platform performance, compliance, and health in an on premise environment (patching/upgrades coordination, monitoring, data integrity, access control).

Collaborate with business and IT stakeholders to translate requirements into robust technical solutions.

Participate in testing, documentation, and knowledge transfer.

Qualifications

Minimum 10 years of experience as a ServiceNow technical consultant or developer.

Proven ServiceNow expertise with strong experience in ITSM (mandatory), ITOM, and CMDB management (Configuration Items, relationships, compliance).

Experience in on premise ServiceNow environments, including MID Server configuration and troubleshooting.

IntegrationHub proficiency (Spokes, custom actions, connection&credential aliases, robust error handling and retries).

Solid understanding of the CSDM model (preferred).

Fluent in French and English (essential for stakeholder communication).

Certifications and Nice-to-haves

Experience with REST/SOAP integrations and secure connectivity patterns behind firewalls.

Knowledge of SecOps.

Familiarity with additional modules: GRC, HRSD.

Understanding of banking environments and ITIL processes.

Additional Requirements

Candidates must hold a valid Swiss work permit or be a citizen of Switzerland or a European Union member state.

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