Key Account Manager:in (80-100%), Lausanne

Job Description The Key Account Manager is responsible for managing, developing, and retaining a portfolio of enterprise clients and prospects (organizations with more than 250 employees). Acting as a strategic partner, the role focuses on building long‑term relationships, driving value, and supporting business growth.

Responsibilities

Manage and grow an existing portfolio of high‑potential enterprise accounts

Identify and acquire new strategic clients

Build strong relationships with key decision‑makers (C‑level, IT or purchase Directors, Finance Directors, etc.)

Understand client needs and business challenges to propose relevant solutions

Anticipate churn risks and implement retention strategies

Lead contract negotiations and manage framework agreements

Track and report on key performance indicators (revenue, margin, pipeline, conversion rates)

Contribute to overall sales targets and company growth

Work closely with internal teams (BID management, Pricing desk, Sales Support, Presales and Consulting etc.)

Contribute to the development of tailored solutions for enterprise clients

Ensure successful delivery and implementation of client projects

Qualifications

Master’s degree (Business School, University, or equivalent)

Minimum 5 years of experience in key account management in IT or Printing Industry or B2B sales

Proven experience managing complex sales cycles and senior stakeholders

Mother Tongue French and English: Fluent, German a Plus

Strong sales and negotiation skills

Strategic thinking and analytical capabilities

Excellent communication and interpersonal skills

Ability to manage multiple projects independently

Proficiency with CRM tools and reporting systems

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