French Speaking Customer Support Specialist: Relocation Support!, Lausanne

French Speaking Customer Support Specialist: Relocation Support!

Job Openings French Speaking Customer Support Specialist: Relocation Support! About the job French Speaking Customer Support Specialist: Relocation Support!

Microsoft– MW Enterprise Project

On-site | Tavros, Athens– Greece Start Date: 16 March Work Model: Fully on-site (No Work From Home) Job Description

We are looking for a French Speaking Customer Support Specialist to join the Microsoft MW Enterprise project. In this role, you will support enterprise and business customers by handling technical and account-related inquiries, resolving issues efficiently, and delivering a high standard of customer experience.You will act as the first point of contact for customers, ensure accurate troubleshooting, and collaborate with internal teams to provide timely and effective solutions. Key Responsibilities

Handle incoming calls, emails, and tickets from French-speaking enterprise customers Provide support for Microsoft products, services, and enterprise solutions Troubleshoot technical and account-related issues Guide customers through step-by-step solutions Escalate complex or unresolved cases to specialized teamsDocument all interactions accurately in internal systems Follow company processes, SLAs, and quality standards Maintain high customer satisfaction and professionalism at all times Requirements

Fluent/Native French (C2) Strong communication and interpersonal skills Problem-solving and analytical mindset Basic technical/IT knowledge Ability to work in a fast-paced environment

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