Guest Experience Specialist&Hotel receptionistà 100% - CDD, La Tour-de-Peilz

Guest Experience Specialist&Hotel receptionistà 100% - CDD Location: La Tour-de-Peilz, Switzerland

Work model: On-site | Activity rate: 100% | Employment type: Temporary contract for 24 months with option of Permanent contract | Start date: 1 September 2026

Responsibilities Guest Experience Specialist

Warmly welcome and value guests, ensuring a home‑like experience.

Proactively engage with guests to meet their needs.

Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experience.

Address guest complaints promptly and diplomatically.

Efficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guests.

Maintain detailed records of guest preferences, requests, and feedback.

Hotel Receptionist

Smooth check‑in and check‑out processes.

Make room&restaurant reservations, considering preferences and dietary requirements.

Administrative correspondence by email.

Invoicing of services&payments.

Communication of daily information and weekly/monthly forecasts to other departments.

Collect and check various data.

Handling of safety‑related operations, including fire alarm system and access control.

Irregular hotel working hours (including evenings&weekends).

Qualifications

Background in hospitality, with proven experience as a receptionist and/or a relevant role.

Extensive knowledge of the local area, attractions, events, and services.

Outstanding communication, interpersonal, and customer service skills, combined with a proactive and detail‑oriented approach.

Ability to multitask, work independently, and maintain confidentiality at all times.

High level of professionalism appearance, positive attitude, open‑minded and punctual.

Flexible, highly organized, and skilled in time management.

Fluent in French and English (German and/or Spanish an advantage).

Proficient with computer applications: Microsoft Office; knowledge of Protel is an asset.

Benefits

Paid holidays beyond legal requirements.

Healthcare contribution and Employee Assistance Program for you and your family.

Strong employer contribution to your pension plan.

Performance‑based bonus.

Generous parental leave and comprehensive family support solutions.

Learning and development opportunities to grow your skills.

Attractive employee discounts across everyday products and services.

Our workplace is fully barrier‑free, with step‑free access, elevators to all floors, and accessible restrooms. We maintain a strong safety culture supported by modern installations and procedures to ensure a secure environment for everyone.

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