Guest Experience Specialist&Hotel receptionist, La Tour-de-Peilz

Location:

La Tour-de-Peilz, Switzerland

Work model:

On-site

Activity rate:

100%

Contract type / duration:

Temporary contract for 24 months with option of Permanent contract

Target Start date:

1st of September 2026

Deadline for applications:

7th of June 2026

Be a force for good and grow through experiences that push you further.

As a Guest Experience Specialist&Hotel Receptionist, you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestlé Learning Center and the Residence. As the first point of contact, you will ensure a seamless and welcoming experience.

How You’ll Make An Impact On This Role As Guest Experience Specialist

Warmly welcome and value guests, ensuring a home-like experience

Proactively engage with guests to meet their needs

Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experience

Address guest complaints promptly and diplomatically

Efficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guests

Maintain detailed records of guest preferences, requests, and feedback

As Hotel receptionist

Smooth check-in and check-out processes

Make room&restaurant reservations, considering preferences and dietary requirements

Administrative correspondence by email

Invoicing of services&payments

Communication of daily information and weekly/monthly forecasts to other departments

Collect and check various data

Handling of safety-related operations, including fire alarm system and access control

Irregular hotel working hours (including evenings&weekends)

What Will Make You Successful

Background in hospitality, with proven experience as a receptionist and/or a relevant role

Extensive knowledge of the local area, attractions, events, and services

Outstanding communication, interpersonal, and customer service skills, combined with a proactive and detail-oriented approach

Ability to multitask, work independently, and maintain confidentiality at all times

High level of professionalism appearance, positive attitude, open-minded and punctual

Flexible, highly organized, and skilled in time management

Fluent in French and English (German and/or Spanish an advantage)

Proficient with computer applications (Microsoft Office; knowledge of Protel is an asset)

Benefits

Paid holidays beyond legal requirements

Healthcare contribution and Employee Assistance Program for you and your family

Strong employer contribution to your pension plan

Performance-based bonus

Generous parental leave and comprehensive family support solutions

Learning and development opportunities to grow your skills

Attractive employee discounts across everyday products and services

What To Expect From Our Hiring Process Nestlé is an inclusive employer and, if needed, we are happy to provide reasonable accommodations throughout your journey with us. All information is treated confidentially. Our workplace is fully barrier free with step-free access, elevators to all floors, and accessible restrooms. We also maintain a strong safety culture, supported by modern installations and procedures to ensure a secure environment for everyone. Our hiring process typically includes application review, a video interview with Talent Acquisition, an interview with the hiring team, a final interview and offer. We review applications on a rolling basis and close the role once a strong list of relevant candidates is identified, so we encourage you to apply early.

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