Senior Switchboard&Office Services Coordinator, Geneva

Firmenprofil Our client is an international company based in Geneva.

Aufgabengebiet

Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times

Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications

Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders

Apply strict security protocols, including identifying and managing suspicious or fraudulent calls

Coordinate travel arrangements, including:

Advising on domestic train travel (CFF)

Managing international travel requests

Administering subscription renewals

Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution

Anforderungsprofil

Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment

Strong command of French and English (C1 minimum); additional languages are an advantage

Solid technical comfort with telephony systems and administrative tools

Personal Attributes

Service-driven, proactive, and solution-oriented mindset

Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization

Strong ability to remain calm and efficient under pressure

High level of discretion, tact, and reliability

Team player with a collaborative approach and willingness to share knowledge

Ability to explain processes clearly and support users in a pedagogical manner

Vergütungspaket Full time role.

#J-18808-Ljbffr