Business Application Support Specialist– Finance (80-100%), Geneva

Business Application Support Specialist– Finance (80-100%)

This role involves providing technical support, troubleshooting issues, and collaborating with various teams to maintain a reliable banking application environment. Responsibilities

Identify, resolve and troubleshoot all functional support issues for finance and accounting applications. Participate in quality controls and documentation of new application release notes. Monitor KPIs to ensure SLAs are met and the service is on time and reliable. Escalate major incidents to the incident management team to ensure timely resolution.Organize and manage regular meetings with bank partners for escalated cases and monitor the backlog of tickets closely. Analyze balance sheets in SAP. Ensure quality training for bank users. Participate in new application release testing. Work closely with development and production teams. Maintain regular contact with the bank partners Finance team.Actively contribute to enhancing the day‑to‑day process of the team by proposing improvements to the head of Application Support. Qualifications

Master’s degree in IT or Finance plus 5+ years of experience in banking. Excellent communication and overall soft skills, proactivity, sense of initiative, and experience working under stress on unplanned matters. Excellent command of banking and finance operations and a solid understanding of accounting principles.Good command of Microsoft Office tools, specifically Excel and PowerPoint. Previous experience as a Business Analyst or Auditor in the banking and financial sector is an advantage. SAP BI knowledge is an advantage. Residence in Switzerland or willingness to relocate. We are an equal opportunities employer.

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