Operational Business Analyst (3 months mission), Geneva

We are opening a position for an

Operational Business Analyst

to strengthen our client’s team based in Geneva. This role is part of a broader initiative aimed at structuring and optimizing training programs, with a focus on harmonizing processes, enhancing learner journeys, and defining a coherent and scalable operating model.

Key Responsibilities

Conduct stakeholder interviews to gather insights and understand current practices

Map end-to-end program lifecycles, from design and enrollment to delivery and evaluation

Review existing materials (course catalogs, activity plans, reporting templates) to detect inconsistencies and overlaps

Evaluate governance frameworks, roles, and decision-making processes

Assess the effectiveness and reliability of current data collection and reporting systems

Identify organizational gaps and recommend improvements aligned with industry best practices

Design a standardized framework including processes, tools, and operational procedures

Support implementation of the target operating model and facilitate knowledge transfer to internal teams

Job Requirements

Advanced degree in a relevant field (Business Administration, Education Management, IT, Public Administration, or similar)

At least 7 years of experience in business analysis, program management, or organizational design

Proven experience in complex environments, ideally within international or academic institutions

Strong expertise in structuring programs and formalizing processes (SOPs, process mapping, frameworks)

Demonstrated ability in stakeholder management and change facilitation

Strong analytical and synthesis skills, with the ability to translate complex information into actionable solutions

Proficiency in Microsoft Office tools and process modeling software (e.g., Visio)

Excellent command of English, both written and spoken

Benefits

Continuous learning: A training budget that increases every month, usable across a wide range of courses

25 days of paid leave: All employees are entitled to 25 days of paid vacation per year

Regular events: Monthly gatherings, both small and large, to connect with colleagues

International environments: Opportunities to work on projects within global organizations

Innovation: Contribute to impactful and innovative projects across various industries

Little perks: Access to an attractive employee benefits and discount program

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