Guest Sales Associate, Geneva

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation&connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

Develop a thorough understanding of European Wax Center services and products

Upsell and cross-sell retail products&various waxing services

Educate guests on benefits and savings of Wax Passes

Arrive to work timely following the appropriate dress code, including wearing of the required name tag

Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location

Confirm each guest service(s) and offer recommended/related add on service(s)

Administer check‑ins and check‑outs, processing payments, refunds and reservation requests

Inform the guest of the pre‑booking benefits and how to utilize the app to reschedule

Organize the reservation book based on guest requests and associate availability

Perform opening and closing procedures for the center

Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Qualifications and Requirements

High school diploma or GED

2+ years customer service experience or sales experience, preferably in a retail environment

Exceptional interpersonal skills

Excellent written and verbal communication with strong attention to detail

Good time management and organizational skills

Flexibility to perform external or internal events may be required

Ability to work flexible days and hours, including weekends/evenings

Exude a positive, friendly, and personable demeanor

Ability to receive and provide feedbackMaintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

$17.50 per hour + Commission + Monthly Performance Bonus

Benefits

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail Products

401(k) Retirement Plan with Company Match (for eligible employees)

Paid Time Off&Sick Leave

Company-Paid Life and Disability Insurance (for eligible employees)

Flexible Spending Accounts (FSA) and Dependent Care BenefitsPre‑Tax Commuter&Transportation Benefits

Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

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