IT Support Intern, Geneva

We are currently looking for a IT support intern to support our team in Geneva.

Department: IT/DT

Position: IT support intern or apprentice

Location: Geneva

Start Date: ASAP

The IT support intern will play a crucial role in ensuring the smooth operation of our IT systems. Their proactive approach to problem-solving and dedication to IT support will be invaluable to our team.

OBJECTIVES

Provide troubleshooting and support for hardware and software issues.

Manage user accounts and access within Active Directory (AD).

Oversee the configuration and maintenance of SharePoint, Teams, and Planner.

Support end users and process day-to-day JIRA tickets.

RESPONSIBILITIES

Serve as the primary contact for IT-related issues concerning laptops and Microsoft applications.

Proactively identify and resolve IT issues.

Provide timely support and troubleshooting for hardware and software problems.

Support end users and manage JIRA tickets effectively.

SCOPE OF WORK

Laptop Installation and Maintenance

Set up and configure new laptops for employees.

Ensure all necessary software and security updates are installed.

Perform regular maintenance and troubleshooting of hardware issues.

Microsoft Applications Management

Manage user accounts and permissions within AD.

Provide support for Microsoft-related issues.

End User Support

Provide timely and effective support to end users.

Address and resolve user issues related to IT systems and applications.

REQUIREMENTS

Basic knowledge of IT systems and hardware.

Familiarity with Microsoft applications (SharePoint, Teams, Planner).

Strong problem-solving skills and attention to detail.

Ability to manage and prioritize multiple tasks.

Fluency in English is required

[OPTIONAL] Understanding of Active Directory (AD) configuration and management.

[OPTIONAL] Experience with JIRA or similar ticketing systems is a plus.

COMPENSATION AND BENEFITS

For this position, gross salary is 1’450 CHF monthly (before income tax). NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 489 CHF per month is already included in the salary figure.

Please note that the internship must be an integral and mandatory part of your university studies.

Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT

Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments

Enrolment in IMPACT Initiatives Research Foundational Learning Programme within the first 3 months from the start of contract.

Up to 40% of remote work on a weekly basis.

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