Customer Support Specialist, Fully

Responsibilities

Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues

Demonstrate support for Support initiatives with stakeholders and promptly respond to questions and resolve issues via written, verbal, and electronic communication

Carry your own weight in ticket volume (approximately 25 interactions per day).

Assist customers with the Bloomerang software.

Ensure proper software utilization by each customer.

Conduct new customer implementations and training.

Develop and deliver training webinars to both customers and internal employees.

Write and create help documents and videos.

Assist with general software quality assurance and testing.

Provide software design and functionality feedback to the Product Development team.

Experience

Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies

Problem tracking skills to determine trends or patterns to client system problems.

A background in providing top-notch customer service.

Superb written and verbal communication.

The ability to solve problems quickly.

Keen troubleshooting ability, and general comfort with computers and software technology.

Salary and Perks Pay range:

$18 - $22p/h

Generous health, vision, and dental insurance options

Access to HealthiestYou healthcare service

Competitive PTO package with 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave

401k match

All necessary equipment provided

About Bloomerang Bloomerang helps nonprofits deliver a better giving experience so they can raise more funds and create lasting change.

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