Transcription Project Manager, Fully

Full-time

Description The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes receiving, assessing, and assigning audio files for transcription, communicating regularly with reporters and transcribers, responding to client requests, tracking deadlines, and updating job and/or case notes.

Transcription Project Manager Essential Functions

Receive and track in audio and files from digital reporters

Assign, coordinate, and track transcription assignments with resources and vendors

Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests

Provide feedback on digital reporter job submissions

Monitor department inbox to promptly respond to client questions and other requests

Field transcription-related phone calls and emails

Maintain and update shared transcription calendars with deadlines

Coordinate deliverables with production department

Guide clients through the client-provided audio transcription request process, including providing cost estimates

Enter job notes in Reporter Base

Perform transcription duties as needed

Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology

Other duties as assigned

TRANSCRIPTION PROJECT MANAGER LOCATION: Fully Remote

Transcription Project Manager Shift Friday–Monday, 8:00 AM – 6:00 PM EST (4-day, 10-hour shift schedule)

Transcription Project Manager Compensation

$50,000 annually

Benefits

Medical

Dental

Vision

Voluntary Term Life Insurance

Voluntary Long Term Disability

PTO

Paid Holidays

401(k)

Employee Assistance Program (EAP)

Requirements Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. Transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.

EOE M/F/D/V

Salary Description $50,000 annually

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