Customer Services team leader, Écublens

Maillefer is THE brand for Wire&Cable and Pipe&Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks, our customers will always stay ahead of competition. We are recognized as the House of Experts and the global market leader. We are now looking for a skilled and motivated

Customer Services team leader

to join our Services department. In this role, you will lead, guide and develop a small team of service specialists while remaining strongly involved in operational and technical activities. This is a hands‑on position, where technical expertise and customer support are key, alongside team coordination.The Team Leader ensures fast and high quality customer support, contributes directly to troubleshooting and interventions, and oversees the preparation of service quotations and execution of service activities according to agreed timelines. A strong collaboration with other departments is essential to ensure efficient teamwork and seamless customer experience.Key Responsibilities

Secure fast response times and high quality handling of customer service and support requests Actively participate in technical troubleshooting, both remotely and on site Diagnose and resolve customer issues related to automation and equipment performance Prepare and coordinate service quotations in response to customer requestsLead, support and develop a small team of service engineers (3 people including yourself) Plan resources and follow up on service interventions Act as a technical reference within the team and provide hands‑on support when needed Contribute to the continuous improvement of service processes within Maillefer AftermarketEnsure effective collaboration with internal stakeholders (engineering, sales, etc.) Organize and deliver training for internal and external stakeholders Travel globally to customer sites (approximately 30 days per year) What are our expectations?

Degree in

Automation, Electrical Engineering , or a related field Strong hands‑on experience in industrial automation and troubleshooting Solid knowledge of PLC programming, preferably Siemens (TIA Portal / Step 7) Proven experience in customer service, field service or aftermarket environment Ability to analyze issues, identify root causes and implement effective solutionsExperience or interest in preparing technical and commercial service offers Excellent language skills in French and English, other languages are an asset Good leadership skills, with the ability to support and develop a small team Customer‑oriented mindset, pragmatic and solution‑driven Autonomous, well‑organized, with a structured and detail‑oriented approachWe also appreciate

Knowledge of extrusion technologies or process industry automation Experience with ERP systems (IFS, SAP…) and CRM tools (e.g. Salesforce) is a plus Experience in an international and multicultural environment What We Offer

Interesting international projects with modern industrial technology A supportive and skilled engineering team Competitive salary and travel compensation Opportunities for professional growth and technical development What disctincts us?

We commit to our employees - length of employment relationship on average more than 10 years We have a strong on‑site work community with a chance to hybrid work People and Know how are our strongest values

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