UCC / M365 Engineer (80-100%), Dübendorf

Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations, we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture. We are guided by four values:“We team up to succeed”, “We drive innovation”, “We own what we do” and, finally, “We create great customer value”.

Unified Communication&Collaboration Engineer (80-100%) Your mission: In this role, you play a crucial part in managing and maintaining our Unified Communication&Collaboration systems. You design, implement and operate modern, secure and scalable M365-based workplace communication services and ensure that our users can rely on them every day. You work across Microsoft Teams (incl. Telephony), Exchange Online, OneDrive/SharePoint, Copilot and meeting room infrastructure, combining hands‑on engineering with technical leadership.

Design, implement and operate M365-based UCC services, telephony integrations, meeting room solutions

Lead UCC-related initiatives from conception to completion, acting as technical lead and ensuring high-quality delivery

Analyze, troubleshoot and resolve complex incidents and problems, including 3rd level support and root cause analysis

Actively improve reliability, security and scalability through monitoring, standardisation, lifecycle management and continuous improvement

Collaborate closely with colleagues, the Corporate IT user community and other stakeholders to translate requirements into practical, business‑ready solutions

Coordinate with external service providers and partners to ensure stable, high-quality services

Contribute to documentation, knowledge sharing and the development of best practices within the team

What we are looking for:

Bachelor's degree in an IT or engineering relevant subject

First experience in Unified Communication&Collaboration engineering, ideally in a Microsoft 365 environment

Ideally hands‑on knowledge of Microsoft Teams Phone, SIP/VoIP fundamentals and meeting room solutions

Problem solving: You seek accurate information to analyze problems, break down complex issues into manageable parts, and approach solutions in a systematic and structured way

Teamwork: You engage in interactions with diverse team members and actively contribute information, ideas, and insights in meetings or other interactions

Continuous learning: You are curious and actively seek out and engage in learning opportunities and transfer the acquired knowledge in your daily work

Excellent communication and documentation skills in both German and English

What we offer:

We offer flexible working options, depending on the role, and a competitive salary with attractive working conditions and numerous fringe benefits. Our employees have access to a wide range of training opportunities to support their growth and development. As an equal‑opportunity employer, we are committed to building a diverse and inclusive team, bringing together people of different identities and backgrounds.

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