L3 Production Security Engineer, Lancy

As a production support specialist focused on SSO, LDAP, and IDM technologies, you will provide architectural expertise, drive technology and process improvement, and ensure the stability and performance of critical authentication services. Your responsibilities span roadmap development, project delivery, platform monitoring, incident handling, change orchestration, and regular operational support.

Job Responsibilities

Provide architectural expertise to drive change and improvement in technology and processes.

Contribute to the development of SSO and LDAP technology roadmaps.

Collaborate with architecture teams for architectural reviews.

Stay abreast of emerging technologies and trends.

Automate processes to accelerate delivery times.

Project Delivery

Lead key projects around SSO and LDAP to drive significant platform change.

Work with Application Production Support project managers to design, document, and implement new functionality.

Coordinate with Application Developers for low‑level diagnosis of ongoing issues.

Provide subject matter expertise on SSO and IDM technologies to all business application teams.

Act as technology evangelist for process and technology improvement within authentication services.

Platform Support and Maintenance

Proactively monitor, manage, and improve availability and performance of production environments (presentation, application, and infrastructure layers).

Proactively manage capacity of production applications.

Incident and Problem Management

Collaborate with partner teams to analyze major and critical incidents.

Identify tactical or strategic improvements to reduce ongoing incidents in SSO and LDAP areas.

Change Management

Work within the client’s change management framework to plan and execute controlled changes to production environments.

Ensure changes meet quality standards in technical and planning detail.

Attend and share updates in Weekly Change Control Board and Weekly Problem Management Meetings.

General

Execute pre‑assigned tasks to support the function responsible for.

Collaborate cooperatively with team members.

Adhere to processes and procedures.

Pursue knowledge improvement through training as needed.

Exercise initiative within acceptable risk levels.

Escalate risks or issues to management when in doubt.

Apply user service principles if the position is user‑facing.

Minimize operational failure, including fraud risk, by implementing regular controls.

Provide direct contributions to the client’s operational control framework.

As a production support role across a range of innovative technologies, candidates must possess an eagerness to learn, a desire to improve processes, and the ability to be on call and provide support out of hours.

Job Requirements Technical Skills Essential

CA Siteminder Web SSO

SOA security– SAML / WS‑Security

Autoprovisioning tools such as BMC ControlSA, SailPoint, or Forgerock

LDAP

OAuth2, OpenID Connect

IIS/WCF/WIF, WAS security models

Infrastructure standards for network load balancers, servers, networks, and storage

Automation mindset with experience using tools like Ansible

Programming skills using Python/JS or shell scripting

Experience configuring and supporting web servers such as Tomcat, Apache, Nginx, IIS

Logical and methodical problem analysis and troubleshooting skills

Experience with a service desk and project management toolset

Clear written and oral communication skills

Technical Skills Desirable

Axway Security gateway

Authentication services for APIs

Exposure to Apigee API gateway

Knowledge of process&quality management (ITIL v2/v3)

Microsoft Project, Advanced Excel, PowerPoint, and Word

Jira Task Management (Atlassian)

Experience with ServiceNow as a Service Desk Management product

Soft and Interpersonal Skills

Very strong analytical skills

Strong attention to detail

Structured and methodical mindset

Ability to operate with senior IT management

Can‑do attitude and view change as an opportunity

Team oriented

Good interpersonal and communication skills

Languages

High English spoken and written fluency (B2/C)

French spoken and written (valued)

Qualifications

Bachelor in Computer Science or equivalent

ITIL Foundation certificate desirable

Others

On‑site services: 8:00 – 19:00 schedule covering weekly shifts of 8 working hours per day.

On‑call services: cover out of business hours in weekly shifts.

Public holidays: team members must cover all except 1 Jan and 25 Dec (2 persons in shifts).

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