French Speaking Customer Support Specialist: Relocation Support!, Fribourg

French Speaking Customer Support Specialist Microsoft– MW Enterprise Project On-site | Tavros, Athens – Greece Start Date: 16 March Work Model: Fully on-site (No Work From Home)

Job Description We are looking for a French Speaking Customer Support Specialist to join the Microsoft MW Enterprise project. In this role, you will support enterprise and business customers by handling technical and account-related inquiries, resolving issues efficiently, and delivering a high standard of customer experience.

You will act as the first point of contact for customers, ensure accurate troubleshooting, and collaborate with internal teams to provide timely and effective solutions.

Key Responsibilities

Handle incoming calls, emails, and tickets from French-speaking enterprise customers

Provide support for Microsoft products, services, and enterprise solutions

Troubleshoot technical and account-related issues

Guide customers through step-by-step solutions

Escalate complex or unresolved cases to specialized teams

Document all interactions accurately in internal systems

Follow company processes, SLAs, and quality standards

Maintain high customer satisfaction and professionalism at all times

Requirements

Fluent/Native French (C2)

Good English (B2 minimum)

Strong communication and interpersonal skills

Problem-solving and analytical mindset

Basic technical/IT knowledge

Ability to work in a fast-paced environment

Willingness to work on-site in Athens

Working Conditions

Monday to Friday

10:00– 19:00

Office-based role in Tavros (Athens)

No remote or work-from-home option

Compensation&Benefits

€1,350 gross monthly salary

Performance bonus up to€500/month

30 working days per year

Flight ticket (within EU)

Airport pickup

2 weeks hotel accommodation

Real estate agency fees covered

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