Operations Associate Air Export Basel

Overview Join our team in Basel as a

Operations Associate Air Export

and ensure smooth, compliant operations for our customers. In this role, you’ll implement and maintain customer‑specific work processes and procedures while managing assigned administrative tasks with accuracy and efficiency. Your attention to detail and commitment to quality will help us deliver exceptional service and uphold our standards.

Responsibilities

Dealing with Customer enquiries

Preparing spot quotations and obtaining rates

Receive and review orders as per customer requirements as per AITs GDP Policyassuring product safety

Shipment preparation and transaction as per current and valid Policies, Processesand Guidelines (see QMS)

Immediate Non‑Conformity handling assuring product safety and customersatisfaction

Documentation compliance as per required international conventions e.g. Air,Road, Ocean and or Customs formalities

Shipment invoicing within given timelines and document distribution

Check and accept incoming invoices and charges

Finalize shipment accounting and file closure

Ensure that within the country all internal and external customer reports/ analysis/information are performed / established (according to valid SOPs and/ or to internalguidelines)

Coordinate area performance issues resolution

Coordinate/ address specific customer requirements within AIT Operations as pervalid Policies

Shared responsibility with the TLs to manage the ad‑hoc quotations requested bycustomer

Handle additional tasks according to specific customer SOP requirements

Support resolution of local NCR’s, complaints, claims

Execute all Dangerous Goods shipments in compliance with all applicable laws andregulations (as applicable)

Qualifications

Completed training in freight forwarding

Eventually completed trainings and professional courses in the field of export, DG (Dangerous Goods)

Min. 2 years of professional experience in the commercial area of export air freight ideally in thePharmaceutical sector

Expertise in GDP related quality assurance

Ability to work in a team

Responsibility and reliability

Good organizational skills

Fluent oral and written English and German

Additional (major) European languages would be an asset

Experience in the use of a freight forwarding software

What AIT Can Offer You

Attractive Pension Scheme with higher employer contributions for your future security

Full coverage of accident insurance premiums, giving you peace of mind

Subsidized parking for commuters and a CHF 60 monthly public transport subsidy to support sustainable travel

Generous vacation policy: at least 25 days per year, increasing with age, plus complimentary hours before public holidays

Work‑life balance perks: a 41‑hour work week, flexible working hours, and a hybrid work model with up to two home office days per week

Volunteer time: up to 5 hours annually to support causes you care aboutProfessional development support, including partial financial assistance for selected training programs

#J-18808-Ljbffr