Service Execution Team Leader, Basel

Opportunity Are you passionate about delivering exceptional customer service and driving operational excellence? We are looking for a dynamic and enthusiastic

Service Execution Team Leader

to join our (Logistics) team.

Key Responsibilities

Lead and inspire the Service Execution team to deliver top‑notch customer service and achieve outstanding results.

Oversee daily operations to ensure smooth and efficient service execution.

Develop and implement strategies to enhance customer satisfaction.

Monitor and analyse KPIs to identify areas for improvement and act promptly.

Promote a culture of customer focus and continuous improvement within the team.

Collaborate with customer service departments and our service partner to optimize processes and resolve customer issues promptly.

Empower team members through training, mentoring, and support to help them achieve their full potential.

Qualifications&Experience

Relevant experience and proven performance in customer service or logistics role, ideally in a retail environment.

Proven experience in a leadership role.

Strong customer mindset with a passion for delivering exceptional service.

Passion for logistics and working in a fast‑paced and constantly changing omnichannel environment.

Proactive problem‑solving skills and ability to handle challenging situations.

Strong organizational skills and ability to manage multiple tasks simultaneously.

Availability to work weekends, early mornings, and late evenings.

Ability to communicate clearly in local language and in English with different people.

Team&Environment We are responsible for ensuring IKEA products are available for customers through effective picking and logistical processes, balancing range and space capacity with forecasting and ordering to provide high availability while minimizing costs.

Benefits

28 vacation days (based on a 100% workload)

8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers

Very attractive social benefits

15% staff discount on your purchase in every Swiss IKEA store

Travel ticket reimbursement between 85% and 100% of yearly ticket

Free parking facilities

Unlimited access to the LinkedIn Learning platform

Affordable and healthy meals in staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)

Bonus payments for all employees

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