Application Support Analyst, Baar

About the job Application Support Analyst

Only applicants with a valid Swiss work permit will be considered. Duties:

Joining the Business Application Support Team, you will support internal users in using coal business applications in Baar and globally. Collaborating with various internal IT teams to resolve reported issues. Maintaining regular communication with relevant stakeholders about issues pending. Identifying and managing reported business and technical problems and proposing corrective measure to prevent a recurrence.Participating in the application testing process as part of the business request delivery process. Maintaining and expanding product support documentation for both support staff and users. Requirements:

Technical Experience. Solid SQL Skills. IT development technologies and processes (SDLC). The ideal candidate. Degree (or equivalent) in Information Technology. Knowledge of ITIL processes and tools. Willingness to learn new technologies embraces the citizen developer mindset. Knowledge of and experience with business analysis methodologies.Fluency in both written and spoken English. Solid understanding and the use of mathematics. Self-motivated with an appropriate sense of urgency. Going beyond expectations in supporting end-users. As part of the benefit package, our client offers:

Healthy meals in restaurants and bistros. Free use of our gym, including fitness classes with professional trainers. Reimbursement of public transport to use for work. Tuition assistance for further education and training courses. Fellowship Recruitment is represented by APC International GmbH in Switzerland.

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