Field Service Associate BD Biosciences (f/m/d)– German‑speak …, Allschwil

As a Field Service Associate (f/m/d) for Flow Cytometry Systems, you are responsible for the installation, maintenance, and repair of high‑tech medical devices at customer sites. You independently diagnose and resolve technical issues, ensure customer satisfaction, and support sales colleagues by communicating service offerings. Your role includes maintaining accurate data in ERP systems, participating in regular technical training(including abroad), and contributing to a high‑quality service experience through strong organizational and problem‑solving skills.

Base salary ranges between CHF 80,000 and CHF 100,000 gross per year, depending on experience and qualifications.

Your Responsibilities

Installation, maintenance, and repair of flow cytometers according to technical documentation

Independent diagnosis and resolution of technical issues at customer sites

In collaboration with your sales colleagues, you inform customers about our technical service offerings– such as service contracts

Ensuring customer satisfaction based on the customer satisfaction score

Maintaining data in the internal ERP system

Regular participation in training sessions on technical innovations, including abroad

Preferred Requirements

Completed technical education or equivalent qualification in medical technology or electrical engineering

Initial field service and technical support experience in a high‑tech environment (medical technology, electronics)

Proven experience and strong technical know‑how in IT and network technologies

Excellent self‑organization, strong time management, and ability to prioritise tasks

Strong communication skills, analytical thinking, team spirit, and a high level of commitment and personal responsibility

Efficient, pragmatic, and solution‑oriented working style

Should be based in German‑speaking Switzerland (Basel, Zürich or Bern)

Swiss citizenship is required

Fluency in German and English

Valid European driver’s licence and high willingness to travel within the assigned territory and occasionally across Central Europe

What We Offer

Anniversary bonus

Stock program (GSIP) after 6 months

Group accident insurance

International health insurance

Childcare allowance

Training and development opportunities

Employee Assistance Program (EAP)

Mobile workplace with Apple devices (iPhone&iPad)

Premium company car (e.g., Mercedes, BMW, or similar) will be provided for business and personal use

Office and garage allowance (for company car holders / field service)

Becton‑Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location CHE Allschwil– Rudolf Geigy‑Strasse

Work Shift CH FT 0900‑1700 (Switzerland)

Salary Range Information CHF 83 300.00 – CHF 127 025.00 CHF Annual

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